![]() Your business can achieve fewer dropped calls, shorter hold times and a better customer experience. Remote Agent Internet Impacts your Contact Centers CX and Profitability PingPlotter constantly monitors remote agent internet connections, so you know instantly if theres a problem. PingPlotter Pro can be used to trace to multiple different targets within the same instance (and each target’s configuration can be independently managed, too). A speed test is a one-trick pony in the internet rodeo. If you experience any issues (such as stuttering or freezes), check PingPlotter to see if you see any sudden spike in latency or packet loss. While the trace runs in PingPlotter, start a call in Teams. Using the target above, start tracing to a Teams server. WinMTR is a free MS Windows visual application that combines the functionality of the traceroute and ping in a single network diagnostic tool. PingPlotter Standard can trace up to 2 targets simultaneously in the same instance. Check your connection to Office 365s servers. On the next screen, youll be prompted with options to keep or remove your PingPlotter license key as well as any settings, directories. It’s open source and can be found here: SourceForge WinMTRĭownload WinMTR for free. To uninstall PingPlotter - just locate your PingPlotter directory in the start menu and run 'Uninstall or Modify Installation.' Once the setup wizard launches, click 'next' and then choose the 'remove' option. The free version is fine.Īnother alternative to PingPlotter is good old ‘WinMTR’, which has been around a long time. In general, weve found consistent latency above 200ms produces the laggy experience youre hoping to avoid. to be roughly 110ms (2,451 miles/60 miles per ms + 70ms for DSL). Test network routes and immediately recognize the source of problems when important websites and internet services need troubleshooting attention. The bottom graph shows the latency and packet loss in a line graph over time (the free version still does this, but is locked to a live 10 minute rolling window). For example, on the average DSL connection, we would expect the round-trip time from New York to L.A. The quality monitor dashboard summarizes every connection in one place to help you respond faster when problems occur. I went for the HUGE tube because we share the plan between 3 adults and I did not want to feel anything when two other persons are bingeing their TV shows. This can be really useful for seeing where the issue is. And internet speed tests always show 850-950 Mbps speed for both upload and download which I think is stellar. Just pick a reliable target like or your local ISP home page and use that to see the route and stats.Īs you can see from the image above, the top chart shows latency per hop, plus a ‘PL%’ value, which shows the packet loss. What you will finds is that the initial ‘hops’ on a trace will be through your route/modem and then to the local drops you have in your neighborhood. This can be useful when you need to see where on the various routes to a location is the problem. ![]() Ping plotter is a paid / free trial / free utility that just provides a graphical ‘tracert’ command.
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